Overview
When Mortar syncs a Shopify order to your POS, it creates a shortcut to view the POS copy of the order. You can view any synced Shopify order in your POS using the View in POS option right from the Shopify order. If the order was split to multiple locations in your POS, you will see all of the order splits.
Step-by-step
Select the order in Shopify
Choose More Actions
Press the View in POS button
A new browser tab will open to display the linked order(s) in your POS
View the POS version of a Shopify order
Viewing a Shopify product in Lightspeed Retail (R-Series)
No order displayed?
If the View in POS button does not successfully display the linked order(s) in your POS, this usually means:
The order is from before activation and was created before the Minimum order created date time.
The order was canceled before it could be synced.
The order is for an unmapped location. These will not be created.
The order is very recent and is in the process of being synced. This usually takes a minute or so.
Lastly, the order experienced an error and could not be created in your POS. This may require contacting Mortar support for troubleshooting help.
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