Overview
"No match" means that the Product SKU or Barcode in Shopify, could not be found in your POS. There are three options to link a "No match" product. You can either:
Update the product
Create a new product in your POS
Archive the product if you no longer need it.
Tip: Fix your Priority tab first!
Updating SKUs or Barcodes (UPC) to fix "No match" links
Step-by-Step
Click the "Search POS" link in the export file
If the product exists in your POS but does not use the SKU or Barcode found on Shopify, update the SKU of the product in your POS with the SKU from Shopify
If you did not find a product to link, expand your POS search with variations of the product title, SKU or Barcode
✔ Tip: Remember to check for archived or inactive products. You may be able to simply unarchive a product in your POS
If no corresponding product can be found in your POS, proceed to the next option below, Create new POS products
Example of a product match by adding a SKU
Shopify | Lightspeed Retail (R-series) |
 |  |
The existing Shopify SKU has been added as a Custom SKU to the matching Lightspeed - (R Series) item.
Create new POS products to fix "No match" links
Step-by-step
If no matching product exists in your POS:
Create the product in your POS
Copy the SKU, System ID, or Item # from your POS to the Shopify SKU field
Return to your matching report to address the next product.
Archiving products to fix "No match" links
Finally, not all products need to be carried forward. If you have old products on Shopify that have long since sold out, the best practice is to archive these products on Shopify. Archiving a product does not destroy any history you have with it. It simply hides the product from accidental use.
Step-by-step
Begin by reviewing the Unlinked and Priority tabs on the Link Products page
Select the name of the unlinked Shopify product
On Shopify, select "back to the product"
Scroll to the bottom of the page and select Archive Product
Additional Links: