Overview
Order fulfillment is the process Shopify uses to keep track of shipping goods to customers after making a purchase. This involves picking, packing, and shipping products from inventory. Once all products on an order have completed fulfillments, Shopify marks the whole order as fulfilled.
Mortar supports automatically sending fulfillment status updates to Shopify from either Shipstation or your POS.
From ShipStation
From your POS
Note: Fulfillment creation between Shopify and POS is supported for Lightspeed Retail
Requirements
Important: Shipping method and tracking details must be entered before marking the invoice
To send fulfillments to Shopify, the following need to be present in the Lightspeed Retail shipping notes or shipping details when using Shipstation:
An approved shipping method and carrier
A tracking number
Product SKU(s) are the same in Shipstation, POS, and Shopify.
When the order is marked as Shipped or Complete as defined by your POS, Mortar will send the fulfillment to Shopify.
Learn more from Shopify: Shipping carriers that integrate with Shopify by default
Fulfilling from POS
POS | Notes: |
Lightspeed Retail (X-Series) |
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Lightspeed Retail (R-Series) |
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Heartland Retail |
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Settings
The following advanced settings must be ON for orders to be fulfilled from Lightspeed or when using Heartland Retail.
Location | Name | Set |
Shopify > Orders | Do Not Auto Fulfill Until Flagged as Shipped | On = Ensures that orders are only fulfilled on when marked in Lightspeed |
ShipStation > Orders | Notify Associated Order | On = REQUIRED for ShipStation and Heartland only |
A fulfillment did not reach Shopify
Some common conditions can block order fulfillment from reaching Shopify.
Condition | Impact | Fix |
Pending in Heartland Retail | If the address provided by the customer is invalid, the order will not invoice automatically in Heartland | Complete the customer's shipping address for the order in Heartland Retail and manually invoice the order. |
Mismatched SKU | Fulfillment is blocked. Lineitem can not be matched to a Shopify product | Update the Shipstation SKU Source setting in Mortar. |