6 articles
Customers explainedSyncing customer details between Shopify and your POS: matching, addresses, marketing opt-in/out, GDPR requests
Fields included on new customer recordsIf the customer record does not exist in your POS when an order downloads, Mortar will create the customer record.
Fields updated on existing customer recordsIf the customer exists in your POS, Mortar will update customer contact with the contact information Shopify provides
Duplicate customersMortar links to the first matching customer record found in your POS when customers share the same email or phone number.
Merged or Archived customersMerged POS customers are generally self-healing but may extend order processing time.
View Shopify customers in your POSShortcut to viewing your linked Shopify customers directly in your POS.