Overview:
From self managed help, email questions to urgent chat support, Mortar's support team is here to help!
Self Help
Please make sure to look though our help center, as answers to many of the common question are readily available. Articles are available to help you understand expectations, settings and basic troubleshooting.
Email Support
If you have questions that are not urgent, or would like to understand more about a feature before you turn it on, you can reach us through email: [email protected]. Using email for less urgent support questions will ensure that your urgent chat questions can be answered in a timely manner.
Chat Support
While we hope that our self service and email options answer most of your questions, we understand that sometimes you just need to reach a human to get through a tough problem. Our support team aims to reply back to you within a few minutes.
Contacting Support
Availability:
8am-5pm PST Monday - Friday.
Weekend support for emergencies.
When you reach out, we will need to know specific examples of what you are experiencing. Screenshots of products or customer names are usually not unique enough to make it possible to quickly find and resolve your questions. The following are examples of helpful information:
If you can't tell if an order uploaded to your point of sale, what is the order number.
If you believe inventory is not updating, what is the unique SKU, or System/Item ID provided by your point of sale.
Your support agent may ask for additional details or examples.
Additional Links:
Checking Mortar Metrics