All Collections
Account Management
Billing and contacting support
9 articles
Contacting SupportLike to figure it out on your own? Check out our help center. Need to talk to a human? Check in with us over chat. Mortar is here to help!
Adding new locations in MortarHow to activate a new shop location.
Syncing with multiple Shopify sitesSync specific POS products to multiple Shopify sites using multi-site tags.
FAQ - How do I adjust my Mortar plan?Adjust your Mortar plan, including plan level, integrated locations, and billing frequency within Mortar by navigating to Account.
FAQ - How do I upgrade my Mortar plan?Upgrade your Mortar plan by updating your Business Details on the Adjust Your Plan page.
FAQ - How do I add or remove locations from my Mortar plan?Add or remove locations from your Mortar plan by updating your Business Details on the Adjust Your Plan page.
FAQ - How do I update the billing frequency of my Mortar plan?Update your billing frequency within Mortar by navigating to Account: Adjust plan.
FAQ - What is NMV?Mortar calculates NMV as your online revenue less any returns, taxes, and shipping each month.
FAQ - How do I cancel Mortar service?