All Collections
Account Management
Billing and contacting support
10 articles
Contacting SupportLike to figure it out on your own? Check out our help center. Need to talk to a human? Check in with us over chat. Mortar is here to help!
Enable new locations in MortarHow to enable a new shop location.
Syncing to multiple Shopify sitesAdd all POS products to multiple Shopify sites or control which Shopify site each POS product is added to using multi-site tags.
Mortar Billing - Update payment methodUpdate your credit card or billing account details through the self management billing portal.
FAQ - How do I adjust my Mortar plan?Adjust your Mortar plan, including plan level, integrated locations, and billing frequency within Mortar by navigating to Account.
FAQ - How do I upgrade my Mortar plan?Upgrade your Mortar plan by updating your Business Details on the Adjust Your Plan page.
FAQ - How do I add or remove locations from my Mortar plan?Add or remove locations from your Mortar plan by updating your Business Details on the Adjust Your Plan page.
FAQ - How do I update the billing frequency of my Mortar plan?Update your billing frequency within Mortar by navigating to Account: Adjust plan.
FAQ - What is NMV?Mortar calculates NMV as your online revenue less any returns, taxes, and shipping each month.
FAQ - How do I cancel Mortar service?