Overview
You can unlink a Shopify product from its matching POS product if the original SKU/Barcode was incorrect or if you need to revise a seasonal placeholder product. Unlinking preserves the product's details, images, and SEO history on Shopify while allowing it to be relinked to a different product in your POS.
Tip: A typo in your SKU can cause a Shopify product to be linked to an unexpected product in your POS. Use the "View in POS" action to check a product link.
Learn more: View in POS
Step-by-Step
Unlink a product
Use the "Unlink from POS" product action in Shopify.
Begin by verifying the Shopify product SKU matches a single product in your POS
Using the checkboxes, select products on the Shopify products page
From the Shopify bulk action menu
Choose the ellipses
Scroll down to select “Unlink from POS”
Selecting and unlinking multiple products
Unlink products and variants on demand
Mortar will immediately queue up to 1,000 products and variants to the next sync. Depending on the size of your current sync queues, updating the products and variants you selected may take a few minutes.
When selecting "Select all" or more than 1,000 products and variants, they will be updated a few hundred products and variants per cycle until complete so as not to delay other parts of the sync.
Relink a product
Updating an unlinked POS product will trigger Mortar matching
Verify the product has a unique matching SKU in both Shopify and your POS
Save the POS product
In a few moments, review the Shopify product to verify product details
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