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"Unlink from POS" action

Unlink a product if you want to change or manually reset a product's link to your POS.

Updated over a week ago

Overview

You can unlink a Shopify product from its matching POS product if the original SKU/Barcode was incorrect or if you need to revise a seasonal placeholder product. Unlinking preserves the product's details, images, and SEO history on Shopify while allowing it to be relinked to a different product in your POS.

Step-by-Step

Unlink a product

Use the "Unlink from POS" product action in Shopify.

  1. Begin by verifying the Shopify product SKU matches a single product in your POS

  2. Using the checkboxes, select products on the Shopify products page

  3. From the Shopify bulk action menu

    1. Choose the ellipses

    2. Scroll down to select “Unlink from POS”

Selecting and unlinking multiple products

Unlink products and variants on demand

Mortar will immediately queue up to 1,000 products and variants to the next sync. Depending on the size of your current sync queues, updating the products and variants you selected may take a few minutes.

When selecting "Select all" or more than 1,000 products and variants, they will be updated a few hundred products and variants per cycle until complete so as not to delay other parts of the sync.

Relink a product

Updating an unlinked POS product will trigger Mortar matching

  1. Verify the product has a unique matching SKU in both Shopify and your POS

  2. Save the POS product

  3. In a few moments, review the Shopify product to verify product details


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