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If a product is not uploading as expected to your online store, there are only a handful of possible causes.

Trouble adding a product to Shopify

If a product is not updating as expected on Shopify, there are only a handful of possible causes.

If inventory is out of sync, quickly refresh with a Shopify product action or by saving the product in your POS.

Update Shopify variant inventory levels on-demand from the Shopify Product List page using bulk actions.

In Lightspeed Retail (R-Series) press SAVE on the item to force an inventory update from Lightspeed to Shopify

In Lightspeed Retail (X-Series) press SAVE on the product to force an update from Lightspeed to Shopify

In Heartland Retail press SAVE on the item to force an inventory update from Heartland to Shopify

Setup and best practices when using CommentSold, Shopify & Mortar

Unlink a product if you want to change or manually reset a product's link to your POS.

Find answers and get help from Intercom Support and Community Experts

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