23 articles
Products explainedMortar helps you manage Shopify and POS products in one place by automatically linking products and keeping them in sync.
Adding all POS products to ShopifyThis setting automatically adds any POS product with a sale price greater than $0 to Shopify.
Using tags to manage Shopify productsAction tags are used to manage Shopify products directly from your POS.
Create new products - using duplicateRemove the "add" tag before using duplicate to create new products in your POS.
Options - Image Alt Text SourceMortar supports adding image alt text to your Shopify product's by copying this from a field in your POS.
Viewing Shopify products in your POSShortcut to viewing your linked Shopify product directly in your POS
Archiving Shopify productsArchive the product in your POS
Updating Shopify product "cost per item"Product cost in Shopify is updated by the value saved in your POS.
Upgrading to Action tagsUpgrade to Action tags for seamless Shopify product management. Add, delete, archive, and more, all from your POS.
Trouble adding a product to ShopifyIf a product is not uploading as expected to your online store, there are only a handful of possible causes.
Updates to products are not showing upIf a product is not updating as expected on Shopify, there are only a handful of possible causes.
Product inventory doesn't matchIf inventory is out of sync, quickly refresh with a Shopify product action or by saving the product in your POS.
Resync inventory to Shopify on-demandUpdate Shopify variant inventory levels on-demand from the Shopify Product List page using bulk actions.
Fix a Lightspeed Retail (R-Series) Item's inventoryIn Lightspeed Retail (R-Series) press SAVE on the item to force an inventory update from Lightspeed to Shopify
Fix a Lightspeed Retail (X-Series) Item's inventoryIn Lightspeed Retail (X-Series) press SAVE on the product to force an update from Lightspeed to Shopify
Fix a Heartland item's inventoryIn Heartland Retail press SAVE on the item to force an inventory update from Heartland to Shopify
Using CommentSoldSetup and best practices when using CommentSold, Shopify & Mortar
"Unlink from POS" actionUnlink a product if you want to change or manually reset a product's link to your POS.