Overview
All orders automatically sync to your POS. If you believe a Shopify order is missing or not visible in your POS during heavy order seasons, it may need more time to complete processing.
If an order has been missing for more than a few minutes, use the following steps to confirm the order is missing or refresh the order download.
Step-by-step
First, confirm the order is missing by using the "View in POS" action
Learn more: Viewing Shopify orders in POS
If no order is found, or a blank page is returned, use the “Resync order” action
Learn more: Resync a Shopify order on-demand
The resync will take a few moments to complete, then you can use the View in POS action.
If the steps above do not result in the order being visible in your POS, there may be a setting or missing product blocking the order from being fully processed.
Learn more: Additional Order Troubleshooting
Additional links