7 articles
Additional Order TroubleshootingOrders that do not reach your POS are typically caused by settings that may need to be updated.
An order uploaded with a "No Product Found" line itemWhen a linkable product is not found, the POS product "No Product Found" is added to sales created in your POS.
Shopify orders missing in Lightspeed (X Series)Connected Lightspeed (X-Series) and Shopify Orders are not showing up in POS? Make sure you created a payment type "Shopify" in Lightspeed.
Why is there a migration varianceIf an POS transaction is out of balance, the "Migration variance" payment type will be used.
Returning test ordersMortar automatic sends returns to your POS.
Taxes on Shopify orders placed using Meta/Facebook
Required product - "No Product Found"Mortar attempts to find each product on a Shopify order in your POS. If it cannot find a product it will use the "No Product Found" product.