6 articles
Additional Order TroubleshootingOrders that do not reach your POS are typically caused by settings that may need to be updated.
An order uploaded with a "No Product Found" line itemThe "No Product Found" product is added to uploaded orders when a matching product is not found in the POS.
Shopify orders missing in Lightspeed (X Series)Connected Lightspeed (X-Series) and Shopify Orders are not showing up in POS? Make sure you created a payment type "Shopify" in Lightspeed.
Why is there a migration varianceIf an POS transaction is out of balance, the "Migration variance" payment type will be used.
Returning test ordersMortar automatic sends returns to your POS.
Taxes on Shopify orders placed using Meta/Facebook